Shipping policy

Effective Date: [2024.09.04]

1. Shipping Destinations We ship our products worldwide. However, some locations may have restrictions or additional shipping costs.

2. Shipping Rates Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the weight of the package and the destination.

3. Shipping Timeframes Delivery times may vary depending on your location.

4. Tracking Information Once your order is shipped, you will receive an email with your tracking number and a link to track your shipment.

5. Delayed or Lost Orders If your order is delayed or lost in transit, please get in touch with us at info@markpet.com.cn for assistance.

6. International Shipping International orders may be subject to customs duties, taxes, and import fees. These are the buyer's responsibility and are not included in the shipping costs.

7. Incorrect Address If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the reshipment costs.

8. Contact Us  If you have any questions related to shipping, please contact us at info@markpet.com.cn